Refund Policy

At GOLDNGRAY, customer satisfaction is our top priority. We offer a hassle-free 7-day return policy for all jewellery products.

 

Eligibility

  • 7-day window:

Returns accepted within 7 days of delivery.

  • Original condition:

Products must be unused, undamaged, and in original packaging.

  • Complete package:

All accessories, manuals, and parts must be included.

 

Return Process

  • Contact us:

Email [support@goldngray.com] within 7 days with order number and reason for return.

  • Return label:

We'll provide a prepaid return shipping label.

  • Secure packaging:

Pack the product carefully to prevent damage.

  • Refund processing:

Refunds issued within 10 business days after receiving returned products.

 

Exceptions to the Return Policy

  • Used or damaged products
  • Missing parts or accessories
  • Sale or clearance items

 

Refunds

  • Original payment method:

Refunds credited back to original payment source.

  • Credit card refunds:

Refunds processed within 10 business days.

  • Bank/local payment refunds:

Refunds sent to original account.

 

Contact Us

For questions or concerns, email [support@goldngray.com].

Thank you for shopping with GOLDNGRAY!