Ordering and Payment
- Is ordering online secure?
Yes, our website ensures secure transactions. We protect customer information and adhere to strict security policies.
- How do I place an order?
Add products to cart.
Click "Proceed to Checkout."
Fill billing details.
Review order summary.
Click "Place Order."
Receive confirmation email.
- What payment methods do you accept?
We offer Cash on Delivery (COD) and other payment methods like Bank Transfer.
Order Management
- How do I cancel my order?
To cancel your order Login in to your account. For the guest users they can call our helpline during office hours to cancel their orders. You can also cancel order during the final confirmation call.
- Can I modify my order?
Contact our helpline for assistance.
Shipping
- What is your shipping cost?
Minimum order of 2000 pkr we offer free shipping on orders within Pakistan.
If your order is less than 2000 pkr we charge 99 pkr shipping charges.
- Which courier services do you use?
M&P, TCS, and Leopards Courier Services.
- What is your delivery time?
2-4 working days after confirmation call.
Returns and Refunds
- What is your return policy?
Visit our "Return Policy" page.
- What is your refund policy?
Visit our "Refund Policy" page.
Product Availability
- How do I order an out-of-stock product?
Pre-order by contacting us via phone or email.
Contact Us
For further assistance, email [support@goldngray.com] or call our helpline.