Exchange Policy

At GOLDNGRAY, we are committed to ensuring customer satisfaction with every purchase. Please review our exchange policy carefully to understand your rights and responsibilities.

Eligibility for Exchange

  1. Timeframe:
    • Items are eligible for exchange within 7 days of delivery.
  2. Condition:
    • Items must be in their original condition, unworn, undamaged, and with all tags and packaging intact.
    • The original purchase receipt or order confirmation must be provided.
  3. Non-Exchangeable Items:
    • Items on sale, discounted or purchased during special promotions.
    • Earrings due to hygiene concerns

Exchange Process

  1. Request Initiation:
    • To initiate an exchange, contact our customer support team at [support@goldngray.com] within the eligible timeframe.
  2. Inspection:
    • Once we receive the item, it will undergo a quality inspection. If the item meets the exchange criteria, we will process your request.
  3. Replacement:
    • You may exchange the item for another product of equal or higher value (any price difference will be charged).
  4. Shipping:
    • The customer is responsible for return shipping charges.
    • If the item is defective or incorrect, GOLDNGRAY will cover the shipping cost.

Important Notes

  • Exchanges are subject to product availability.
  • GOLDNGRAY reserves the right to decline an exchange if the item fails to meet our policy criteria.

If you need further assistance, feel free to contact our customer support team. Your satisfaction is our priority!

Thank you for choosing GOLDNGRAY!